Bergg is built by a small team. There is no phone queue and no chat bot — every email is read by a human who works on the app.
Most questions are already answered in the app:
So we can help on the first reply, please paste:
1.0.0 (3)).Check the email address on the login screen. Automatic password-reset emails are not available yet. Email support using the link above for help accessing your account. Never send your password. If an older app version says a reset email was sent, contact us rather than waiting for it.
Transcribing and drafting need an internet connection. In versions with recording recovery, check Record for a saved recording and use Retry after reconnecting. Recordings are limited to about 2 minutes. If the problem continues, tell support your app version and the error shown.
Subscriptions are billed by Apple or Google Play, not by us. On iPhone, manage or cancel in iOS Settings → [your name] → Subscriptions → Bergg; refunds are handled by Apple — visit reportaproblem.apple.com and pick the relevant purchase. On Android, manage or cancel in the Play Store → Payments & subscriptions → Subscriptions → Bergg; refunds are handled by Google Play. We don't have the ability to issue refunds directly.
In the app: Account → Account Actions → Delete account. Deletion is permanent and immediate — there is no recovery window.
See the full Privacy Policy for data-processing details. Versions with recording recovery temporarily keep audio on your phone so failed processing can be retried. The app removes that recovery copy after the transcript is saved into a review or you discard the recording. Audio is sent for transcription; saved job information and documents remain in your account.
Bergg · Privacy Policy · Terms of Service